Effective Date: July 27, 2026
Last Updated: July 27, 2026
Zenith Shade (“Zenith Shade,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit zenithshade.ca or any page operated by Zenith Shade;
- Request a quote, consultation, sample, measurement, or installation;
- Contact us by website form, email, telephone, text message, or social media;
- Purchase or inquire about our custom blinds, motorized shades, installation services, or related products;
- Provide photographs, measurements, project details, or property information; or
- Otherwise interact with Zenith Shade.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Zenith Shade is a Canadian custom window-covering company providing consultation, measurement, product selection, motorization planning, installation, and related services for residential and commercial spaces.
For the purposes of applicable privacy laws, Zenith Shade is responsible for the personal information under its control.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us and which products or services you request.
Contact and Identity Information
We may collect information such as:
- Your name;
- Email address;
- Telephone number;
- Preferred method of communication;
- Residential, business, installation, or service address; and
- The name of your company, organization, designer, builder, contractor, or property manager, where applicable.
Consultation and Project Information
When you request a consultation, quote, measurement, or installation, we may collect:
- The number and type of windows involved;
- Approximate or final window measurements;
- Room types and property details;
- Mounting depths, window handles, obstructions, or installation conditions;
- Product, fabric, colour, finish, light-control, privacy, and motorization preferences;
- Budget range and preferred project timing;
- Details about existing window coverings;
- Accessibility or scheduling instructions;
- Smart-home compatibility information;
- Notes made during consultations, site visits, measurements, or installations; and
- Other information you voluntarily provide about your project.
Please do not provide passwords, alarm codes, smart-home account credentials, or other sensitive access information through our website forms or by email. Zenith Shade should not require your personal account passwords to provide ordinary consultation or installation services.
Photographs and Visual Information
You may choose to send photographs or videos of your windows, rooms, property, or existing window coverings so that we can better understand your project.
These images may incidentally include people, personal belongings, addresses, documents, screens, artwork, or other identifying details. Please review photographs before sending them and remove or obscure information that is not necessary for your project.
You should only submit photographs or videos that you are authorized to share with us.
Transaction and Service Information
If you purchase products or services from Zenith Shade, we may collect:
- Quote, estimate, contract, invoice, and order information;
- Products, materials, dimensions, colours, finishes, and control options selected;
- Deposit and payment status;
- Installation and delivery information;
- Warranty, repair, replacement, and service records;
- Communications concerning the project; and
- Limited payment or transaction confirmation information.
Where payments are processed by a bank, financial institution, payment processor, or other third-party provider, that provider may collect and process your payment information under its own privacy policy. Zenith Shade may receive confirmation of the transaction without receiving or storing your complete payment-card information.
Communications
We may retain information contained in communications you send to us, including:
- Emails;
- Contact-form submissions;
- Text messages;
- Telephone inquiries and call notes;
- Social-media messages;
- Consultation requests;
- Customer-service inquiries;
- Reviews, feedback, and testimonials; and
- Requests relating to privacy or marketing preferences.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Referring website or page;
- Pages viewed and links selected;
- Date, time, and duration of visits;
- Approximate geographic region derived from an IP address;
- Website errors and performance information; and
- Cookie, consent, and similar device identifiers.
We use this information to operate, secure, maintain, and improve the website and to understand how visitors interact with it.
3. How We Collect Personal Information
We may collect personal information:
Directly From You
For example, when you:
- Complete a website form;
- Request a free consultation, quote, or sample;
- Contact us by email, telephone, text message, or social media;
- Send room photographs or window measurements;
- Schedule an appointment;
- Meet with us during an in-home or on-site consultation;
- Approve a quote or enter into an agreement with us;
- Make a payment;
- Request warranty or after-sales support; or
- Submit feedback or a review.
Automatically Through the Website
Certain technical and usage information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.
From Other People or Organizations
We may receive information from:
- A spouse, family member, homeowner, tenant, or property representative;
- Designers, decorators, builders, contractors, architects, or property managers;
- A person who refers you to Zenith Shade;
- Installation, delivery, payment, or technology service providers; or
- Publicly available business sources.
When another person provides your information, we expect that they have the authority or appropriate consent to do so.
4. Why We Use Personal Information
Zenith Shade may use personal information to:
- Respond to inquiries and consultation requests;
- Understand your windows, rooms, property, and project requirements;
- Recommend appropriate blinds, fabrics, finishes, controls, and motorization options;
- Prepare estimates, quotes, proposals, orders, and contracts;
- Schedule consultations, measurements, deliveries, and installations;
- Manufacture, order, supply, deliver, and install products;
- Process payments and maintain transaction records;
- Communicate about project status, appointments, delays, changes, or service requirements;
- Provide warranty, maintenance, repair, and customer support;
- Verify measurements, product selections, and installation details;
- Maintain project history and service records;
- Improve our products, services, website, and customer experience;
- Analyze website performance and visitor interaction;
- Prevent fraud, misuse, unauthorized access, and security incidents;
- Maintain business, accounting, tax, warranty, and legal records;
- Establish, exercise, or defend legal rights;
- Comply with legal and regulatory obligations; and
- Send promotional communications when we have the appropriate consent or are otherwise permitted by law.
We will not use personal information for a materially different purpose without obtaining consent where required by law.
5. Consent
Zenith Shade obtains consent in a manner appropriate to the sensitivity of the information and the circumstances in which it is collected.
Consent may be:
- Expressly provided in writing, electronically, verbally, or through an affirmative action;
- Implied from your request for a product or service; or
- Otherwise permitted or required by law.
For example, when you submit a consultation form, send photographs of your windows, or request an estimate, you consent to our use of that information to evaluate and respond to your request.
You may withdraw your consent, subject to reasonable notice and any legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain products or services, complete an installation, maintain a warranty record, or respond to a request.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, improve performance, maintain security, and understand website usage.
Cookies may include:
Essential Cookies
These are required for basic website functions, form operation, security, network management, and consent preferences.
Functional Cookies
These help remember selections or provide enhanced website functionality.
Analytics Cookies
These may help us understand which pages are visited, how users navigate the website, and how the website performs.
Advertising or Marketing Cookies
If advertising or remarketing services are introduced, these technologies may be used to measure campaigns or display more relevant advertising. Where required, these technologies will not be activated until the appropriate consent has been obtained.
You may be able to accept, reject, or manage non-essential cookies through a cookie-consent tool when one is available. You can also adjust your browser settings to block or delete cookies.
Disabling certain cookies may affect website functionality, form submissions, saved preferences, or other features.
7. Marketing Communications
With your consent or where otherwise permitted by law, Zenith Shade may send you information about:
- New products or fabric collections;
- Motorization options;
- Promotions or seasonal offers;
- Design ideas and project inspiration;
- Service updates; and
- Other Zenith Shade products or services.
You can unsubscribe from promotional emails by using the unsubscribe option provided in the message or by contacting us at info@zenithshade.ca.
You may also ask us to stop sending promotional text messages or other marketing communications.
Unsubscribing from marketing does not prevent us from sending non-promotional communications relating to an active quote, appointment, order, installation, warranty, payment, or customer-service matter.
8. When We Share Personal Information
Zenith Shade does not sell or rent personal information to third parties for their own marketing purposes.
We may disclose personal information to the following categories of recipients when reasonably necessary.
Employees and Authorized Representatives
Information may be accessed by employees, consultants, or authorized representatives who require it to provide products or services or perform their duties.
Installers, Suppliers, and Project Partners
We may share limited project information with installers, manufacturers, fabricators, suppliers, delivery providers, electricians, motorization specialists, designers, builders, or contractors involved in your project.
We limit the information shared to what is reasonably necessary for the applicable service.
Technology and Business Service Providers
We may use service providers for:
- Website hosting and maintenance;
- Website forms and spam prevention;
- Email and communication services;
- Cloud storage and file management;
- Scheduling and customer management;
- Analytics and website performance;
- Payment processing;
- Accounting and recordkeeping;
- Data backup and security; and
- Professional or technical support.
These providers may process personal information on our behalf and are expected to protect it and use it only for authorized purposes.
Legal and Regulatory Disclosures
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, court order, subpoena, or lawful request;
- Cooperate with law enforcement or regulatory authorities;
- Investigate fraud, security incidents, or unlawful activity;
- Protect the rights, safety, property, or interests of Zenith Shade, our customers, or others; or
- Establish, exercise, or defend legal claims.
Business Transactions
Personal information may be disclosed as part of a proposed or completed merger, financing, sale, restructuring, transfer of assets, or other business transaction.
Where appropriate, we will require the receiving party to protect the information and use it only for the purposes related to the transaction or as permitted by law.
9. Information Processed Outside Your Province or Canada
Some of our website, email, cloud-storage, analytics, payment, scheduling, or technology service providers may store or process information outside your province or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement bodies, or government authorities in accordance with applicable law.
Zenith Shade takes reasonable steps when selecting service providers and seeks appropriate contractual, administrative, and technical protections for personal information transferred to them.
10. Retention and Destruction
We retain personal information only for as long as reasonably necessary to:
- Provide requested products and services;
- Complete consultations, orders, installations, and warranty obligations;
- Maintain appropriate business and customer-service records;
- Resolve disputes or complaints;
- Meet accounting, tax, insurance, legal, and regulatory requirements;
- Enforce agreements; and
- Protect against fraud or security incidents.
Retention periods vary depending on the nature of the information, the purpose for which it was collected, the sensitivity of the information, and applicable legal requirements.
When personal information is no longer reasonably required, we may securely delete, destroy, anonymize, or de-identify it, subject to legal and technical limitations.
Information contained in secure backups may remain for a limited period until the backup is overwritten or deleted through normal system processes.
11. How We Protect Personal Information
Zenith Shade uses reasonable administrative, physical, and technical safeguards appropriate to the nature and sensitivity of the information under our control.
These measures may include:
- Limiting access to authorized individuals;
- Password and account-access controls;
- Secure website connections;
- Security updates and system maintenance;
- Spam, malware, and unauthorized-access protection;
- Secure storage and backup practices;
- Confidentiality requirements for personnel and service providers;
- Appropriate document and record-disposal procedures; and
- Internal procedures for responding to privacy and security incidents.
No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.
12. Privacy and Security Incidents
If Zenith Shade becomes aware of a privacy or security incident involving personal information, we will assess the circumstances and take reasonable steps to:
- Contain and investigate the incident;
- Reduce the risk of harm;
- Prevent similar incidents;
- Preserve appropriate records; and
- Notify affected individuals, regulators, or other parties when required by applicable law.
13. Your Privacy Rights
Depending on where you live and which laws apply, you may have the right to:
- Ask whether we hold personal information about you;
- Request access to personal information under our control;
- Request correction of inaccurate or incomplete information;
- Ask how your personal information has been used or disclosed;
- Withdraw consent to certain uses or disclosures;
- Object to or opt out of promotional communications;
- Request information about our privacy practices;
- Submit a privacy complaint;
- Request deletion or de-identification where legally available; and
- Request a copy of eligible computerized personal information in a structured and commonly used technological format where required by applicable law.
These rights may be subject to legal exceptions. For example, we may be unable to provide information that would reveal personal information about another person, confidential commercial information, legally privileged information, or information that we are prohibited from disclosing.
Before processing a privacy request, we may ask for sufficient information to verify your identity and understand the scope of the request.
We will respond within the period required by applicable law.
14. Accuracy of Information
We rely on you to provide accurate and current information.
Please contact us if your contact details, project information, installation address, product selections, or other relevant information changes.
We may also verify or update information where reasonably necessary to provide products or services, process a transaction, or make a decision relating to your project.
15. Children’s Privacy
Our website and services are intended for adults arranging residential or commercial window-covering projects.
We do not knowingly collect personal information directly from children under the age at which they can provide valid consent under applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, smart-home providers, manufacturers, or other external services.
Zenith Shade does not control the privacy, security, or content practices of third parties. Information you provide directly to a third party is governed by that third party’s privacy policy and terms.
We encourage you to review the privacy policies of external websites and services before providing personal information.
17. Testimonials, Reviews, and Project Images
Zenith Shade will obtain permission before intentionally publishing a customer’s name, testimonial, identifiable project information, or interior photographs for promotional purposes, except where the customer has already made the information publicly available or publication is otherwise permitted by law.
Where possible, we may remove names, addresses, personal photographs, documents, or other identifying details before using project images.
You may withdraw permission for future uses by contacting us. Withdrawal may not apply to materials that have already been printed, distributed, lawfully published, or incorporated into completed marketing materials.
18. Privacy Complaints
You may contact our Privacy Officer if you have a question, concern, or complaint about:
- The collection, use, or disclosure of your information;
- A request to access or correct your information;
- Marketing communications;
- A suspected privacy or security incident; or
- Our compliance with this Privacy Policy.
We will review privacy complaints fairly and make reasonable efforts to respond and resolve the matter.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator, including the Commission d’accès à l’information du Québec where applicable.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website, products, or services;
- New technologies or service providers;
- Changes to our information-management practices;
- Legal or regulatory developments; or
- Other operational requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Where required by law, we may also provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
20. Contact the Privacy Officer
Questions, requests, or complaints regarding this Privacy Policy or Zenith Shade’s handling of personal information may be directed to:
Privacy Officer
Zenith Shade
Ottawa, Ontario, Canada
Email: info@zenithshade.ca
Please include “Privacy Request” in the subject line and provide enough information for us to identify and respond to your request.
For security reasons, please do not send government identification, financial account numbers, passwords, or other highly sensitive information by ordinary email unless we specifically request it and provide a secure method for transmission.
